Frequently Asked Questions

How long will my appointment be?

Each appointment is one hour long. Vestibular initial evaluation appointments occasionally run a little longer, depending on the extent of the issues being evaluated.

Should I take medication for dizziness/vertigo symptoms prior to my vestibular initial evaluation?

Unless it is absolutely necessary, please avoid taking these medications prior to your vestibular initial evaluation, as it does effect the accuracy of the test results.

What should I wear to my appointment?

Wear something comfortable in which you are able to move freely. Tennis shoes are also recommended.

What is your cancellation policy?

As stated on our Consent to Treat form, any cancellations made less than one 24-hour business day's notice will incur a $40 cancellation fee.

Will I have to pay at the time of the appointment?

All co-pays and deductibles are due at the time of the visit. If you have not met your yearly deductible, ask us about estimated costs. We accept check, credit, debit and HSA cards. We do not take cash. If you have questions about your bill, please call 269-775-1551. We are happy to help!

Can I reschedule an initial evaluation appointment?

Yes, you may reschedule your appointment if necessary. We do provide a unique one-hour, one-on-one therapy service at Core Balance. We do not use aides or assistants to ensure we provide excellent care and the ability to truly develop a relationship with our patients. With that in mind, the second time you attempt to reschedule, we will ask for a deposit of $40.00. This deposit can be applied to any co-pays due or refunded at the first visit. The deposit is forfeited if you do not show up for the initial evaluation.

What patients are saying about Core Balance...

Dorothy K.

Charlene D.

"I am grateful for the personal touch Core Balance has given me in my physical therapy treatments. Unlike other practices I always know the professional who will be treating me each visit. I know that I am cared for because Core Balance puts genuine care into Health Care."

Charlene D.

" I have been suffering with severe vertigo for 2 1/2 years with no help from doctors until I went to Dr. Barbara Eby. She is amazing! She truly helped me understand my problem and her vestibular therapy has helped me in 5 weeks. I have more to go, but she truly cares about me, as she will you. I'm very thankful."

Dana N.

Charlene D.

Dana N.

"I highly recommend Gina for Physical Therapy. I was experiencing intense lower back pain and Gina listened to me and worked with me to find the right therapy to strengthen my muscles and eliminate the pain. She is very knowledgeable, as well as being compassionate and caring. I am so thankful that I was referred to Gina. The office staff is warm and friendly, too!"